Nearly 80% of diners believe AI assistants will take over food ordering duties in the next few years, according to a press release and report by AI firm SoundHound AI.
Nearly 80% of diners believe AI assistants will take over food ordering duties in the next few years, according to a press release and report by AI firm SoundHound AI.
Surveying individuals who eat at or order from restaurants at least once a month, the survey found that 77% of respondents expect to an AI voice assistant to order their food within a few years.
Other findings include:
- 47% say it is important for restaurants to use innovative technology to enhance user experience.
- The top drivers of customer satisfaction are order accuracy, food quality, and technology (in that order).
- Additional drivers of customer satisfaction include ability to call to place an order, speed of drive-thru service, and ability to order from an in-restaurant kiosk instead of in-person.
SoundHound AI has made the study whitepaper available via PDF.
Keep up with what’s happening in the restaurant industry
Subscribe now to the Restaurant Operator Daily, which brings you the top stories from Fast Casual, Pizza Marketplace, and QSR Web.
