Chick-fil-A has partnered with software company Ditto to modernize its POS system in its U.S.-based restaurants, according to a press release.
The press release says the chicken brand chose Ditto’s platform to enable devices across its commerce ecosystem to be cloud-optional. Ditto’s POS system will operate independent of an internet connection, making it more reliable, more speedy and more flexible.
“We want to bring the same commitment to operational excellence and customer care that you see at our restaurants, and extend that to the things guests can’t see, like technology,” Chris Taylor, senior director, customer technology solutions at Chick-fil-A, said in the press release. “Ditto moves key operational data between restaurant Team Members quickly, seamlessly and with no round trips to central services. The more control and information we can put in the hands of operators and their teams, the better they can care for customers.
“When we discovered Ditto, we pivoted to a data-centric architecture that takes full advantage of the power of modern edge devices. The payoff has been enormous. Ditto has enabled us to transform our POS system and meet the needs of our customers and Operators — all while saving our teams and guests valuable time.”
“Before Ditto, legacy retail systems tried to fight the brittle nature of cloud-only architectures by introducing on-site servers which only introduced more problems like managing additional custom hardware and unbelievable amounts of glue code. This was no doubt expensive and incredibly difficult to maintain,” Adam Fish, Ditto co-founder and CEO, said in the press release. “The shift to the cloud over the past ten years has made innovation smoother and cheaper, but restaurants face serious reliability and architectural challenges. Ditto’s cloud-optional platform brings true computational power to the edge — providing the best of both worlds. What Chick-fil-A has been able to accomplish with Ditto is truly amazing.”
Chick-fil-A operates smore than 2,800 restaurants in the U.S., Puerto Rico and Canada.