Bite Ninja launches remote staffing system

Bite Ninja has created a patent-pending queuing system — NinjaQ — that allows restaurants to deploy workers remotely across multiple locations.

By using the company’s Customer Detection System and remote staffing capabilities, brands have the ability to leverage their own employees and adjust staffing levels to match in-store demand, reducing the number of cashiers and customer-facing employees in the queue during slow periods or adding more during peak times, according to Will Clem, founder of Bite Ninja. Restaurants may also tap into Bite Ninja’s online professional workforce, better known as “Ninjas,” when they are short-staffed.

“As workforce demands and rising costs continue to put pressure on the restaurant industry, we uncovered a market opportunity to upgrade our services and provide a solution where restaurants could utilize their own staff through our remote work offerings across multiple locations at the same time,” Clem said in a company press release. “This advancement in our technology presents restaurant franchise owners with a unique opportunity to utilize existing staff to help combat the industry-wide labor shortage. NinjaQ signifies a new benchmark for Bite Ninja as a company to streamline efficiencies and staffing operations to create the ultimate ordering experience for customers.”

NinjaQ aims to offer an efficient ordering process that also minimizes labor costs. When a new customer is detected by the system, a remote cashier in the NinjaQ is routed to the station to take their order. Once the order is complete, the cashier is then placed back into the queue to await the next customer, bouncing remotely between restaurant locations and stations as needed.

Bite Ninja is a software and technology provider that gives restaurants the ability to staff their drive-thrus and front counters with remote workers from anywhere in the country.