The self-serve kiosk industry pushed forward in a big way in 2022, as the recovery from the pandemic continued for the second straight year. A convergence of factors took hold: rising consumer acceptance of self service, a recovering supply chain, a growing labor shortage, improving technology, and the return of industry trade shows.
Recovery actually began in 2020 when technology providers responded to the coronavirus pandemic with solutions to provide touchless transactions and social distancing. In 2021, businesses and organizations reopened, setting the stage for an economic recovery that allowed the self-serve kiosk industry to resume its prepandemic, double-digit growth curve.
In 2022, the recovery gained momentum, delivering $14.52 billion in global sales of interactive kiosks, not counting ATMs and refreshment vending machines, a 20% gain over the $12.1 billion in 2021, and a 6-point increase over the prior one-year gain, according to the 2023 Kiosk Marketplace Census.
The self-serve kiosk industry largely rides the e-commerce explosion driven by the pandemic, which is expected to continue for at least the next few years.
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