Cupbop, a 46-unit chain that appeared on “Shark Tank,” has selected Qu as its full-stack technology partner and is consolidating its omnichannel ordering systems onto Qu’s unified platform — using POS, kiosk, and Kitchen Display Systems for in-store — and Qu’s native online ordering and direct third-party delivery integrations for digital.
“With our exciting growth plans and rapid deployment schedule, we needed a technology partner that could grow with us and fast,” Dok Kwon, COO of Cupbop, said in a company press release. “We asked for the full platform to be ready to roll out in 60 days and Qu delivered.”
Qu’s unified commerce platform provides Cupbop with the flexibility, speed and scalability needed to continue its rapid expansion, Kwon said in the release. The configuration tools available in Qu’s single backend will unify corporate and franchise groups under one solid architectural foundation, and the in-store cloud solution delivers increased stability to drive transaction speeds, protect guest data, and eliminate single points of failure.
“Cupbop is a bold and brave concept,” Sean Brennan, Qu’s director of mid-market sales, said in the release. “They needed a technology partner to mirror their attitude and enable their ambitions,” said “I’m extremely proud of the partnership we’ve created.”
Before working with Qu, Cupbop had disparate corporate and franchise infrastructures — making management of labor, data, and menus very difficult and time-consuming, Kwon said.
“Qu’s native third-party integrations allow us to partner with multiple vendors without the extra cost and problems that usually come with having another 3rd party integrator,” he said.
Cupbop is taking full advantage of Qu’s enterprise platform, especially when it comes to labor efficiency. Franchisees and store managers can track employee activity and real-time sales easier than ever with Notify, Qu’s AI-driven mobile app that delivers real-time data and forecasting via mobile phone.
“Many mid-market restaurant brands aspire to transcend the enterprise space but are unwilling to adopt an enterprise mentality,” Brennan said. “The way Cupbop prioritizes architecture and agility demonstrates keen foresight and commitment to scalable growth without limits.”
In 2013, Junghun Song started the first Cupbop food truck in Utah, and the brand now has storefronts, food trucks and concession stands in Utah, Idaho, Arizona, Colorado, Nevada and Oklahoma.