Now’s the time to optimize your reputation online to build consumer trust with more positive online reviews so you don’t miss out on increases in customer visits, repeat purchases, and customer spending.
Managing customer experience and brand reputation is critical, especially for organizations with dozens if not hundreds of locations. However, if your multi-location brand hasn’t developed a deliberate Voice-of-the-Customer (VoC) feedback strategy yet, you may be driving business decisions based on false assumptions that wind up as costly mistakes.
Inside the guide, you will discover:
- How reputation management X brand intelligence is the essential bridge between customer satisfaction and increased profit.
- Why a VoC strategy is no longer a “nice-to-have,” but today is a critical tool for exposing CX blind spots when it combines structured and unstructured data.
- How, even though customer experience through reputation management can be complex, Chatmeter supports you with a single connected platform that delivers measurable results and rapid ROI while building consumer trust and brand loyalty.
80-90% of customer feedback resides in unstructured data – that’s the “chatter that matters” most to your business. Tap into the virtual goldmine of your customers’ unstructured data to uncover areas of opportunity and issues that need attention.