ConverseNow, a provider of AI-powered voice technology for restaurants, has teamed with Delphi Display Systems Inc., a provider of technology solutions for the QSR industry, to introduce an ordering system that allows guests to place orders through ConverseNow’s virtual assistants, according to a press release.
The system allows guests to view orders as their selections populate on the screen in front of them, with the solution making its debut with one QSR brand that operates more than 2,000 locations worldwide.
The ordering system requires no staff intervention when the virtual assistant completes the order. In cases when guests prefer to speak with a live person, the AI will automatically facilitate that connection. Should the guest need to modify any part of their order, those modifications will be reflected on the screen as the virtual assistant processes them.
By coordinating the visual and voice experience for guests in the drive-thru, the solution has resulted in higher drive-thru automation rates without any human assistance and faster order completion times in the live deployment, according to the press release.
“By integrating this solution into our outdoor digital menu and order confirmation platforms, we can provide our customers with the ability to automate the order taking process,” Ken Neeld, president and CEO at Delphi Display Systems, said in the press release. “This improves efficiency by allowing the redeployment of labor to higher value functions such as production or order fulfillment.”