As restaurants continue to face labor challenges, supply chain interruptions and the rapidly changing needs of their guests, more brands are looking to technological improvements to help streamline operations. This is even more critical when supporting franchisees, while also juggling massive corporate expansion. In this fastcasual.com fireside chat, Chris Schefler, director of brand management of Mr. Pickle’s explores some of the top innovations that the industry is encountering and the increased demand for a fully integrated tech stack that supports franchise reporting, menu maintenance and labor management.
- The benefits of integrating systems across locations to ensure a consistent guest experience and increased profit margins.
- How the fast-casual brand leveraged the PAR suite of products to overcome tech and marketing challenges.
- How their commitment to technological excellence supports the franchise and corporate growth plans.
Meet the speakers
Director of Brand Management
Chris Schefler has worked in the restaurant industry for 26 years. He spent most of his time with Carl’s Jr. before joining Mr. Pickle’s Sandwich Shops in February of 2021. Chris became a franchisee of Carl’s Jr. in 2017 joining his parents as a partner, who have been with the chain for over 40 years and taught him everything he knows. In addition to running his own Carl’s Jr. franchise, Chris is the director of brand management for the premier full-service sandwich shop Mr. Pickle’s and has since helped build out their technology stack that’s been a major component in driving the brand’s massive growth.
Director of Marketing Communications
Brittany Maroney is an 18 year veteran of the restaurant industry, where she has spent her career growing concepts and driving brand loyalists. As the director of marketing and communications for the premier loyalty software solution Punchh, as well as for PAR technology, Brittany brings unique insight into the challenges and opportunities of restaurateurs across the nation. Brittany also is a published author, contributing thought leadership pieces to publications such as Forbes, Fast Company, NRN and fastcasual.com. She also frequently speaks about industry trends at national restaurant conferences and trade events.
Meet the moderator
Mandy Wolf Detwiler
Networld Media Group
Mandy is the managing editor at Networld Media Group and the site editor for PizzaMarketplace.com and QSRWeb.com. She has more than 20 years’ experience covering food, people and places.